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Students` Frequently Asked Questions

What`s Tutor Map

Tutor Map's objective: bringing tutors and students together. Whatever the subject, whether it`s for academic assessment, or for your own self advancement, we believe we can find the perfect tutor for you. We also help tutors locate students who can benefit from your knowledge and teaching expertise.To learn more about how our site works read our About Page.

How much will the lessons cost me, and who do I make the payment to?

Tutor Map is completely free for both tutors and students. We have no sign up fees of any kind. The only payment that you will have to make is for the lessons you have, and these are paid directly to the tutor. Each tutor sets their own hourly rate, and these are clearly listed on their profile pages.

What are tuition rates? Do I pay the tutor or Tutor Map?

Using the Tutor Map site you may contact as many tutors as you wish, without charge. We ask only for a single payment of $19.99. once you`ve found the right tutor. Unlike other sites, we have no large annual sign up fees and we don`t take commissions from tutors. Our one-time helps us maintain our website and attract new Tutors.

More questions for students

How Do I Make a Payment?

First, open the conversation you are having with the selected tutor. At the top of the conversation thread is a green button that says `buy tutors contact details`. Click here and you will be directed to our payment page. The one time Tutor Map charge for a tutor`s details is £19.99 + VAT.

How much do your tutors charge?

Each tutor`s profile page includes his or her hourly rate, along with other important information, such as such as teaching experience, qualifications, and a full listing of the subjects in which they offer tuition. You may also contact the tutor via the message box on the top right hand corner of the profile page.

Zipcode

Can I use your site to contact tutors?

Yes, it`s quick and easy. Start by clicking the `Search` button at the top of the page. After you enter the requested criteria (subject, academic level - GCSE, A-Level etc.), and your zipcode, a list of appropriate tutors in your area will be displayed.

Click on a tutor`s name to display their profile page. If you are not yet registered with us click the green `Not a Member` button` in the top right hand corner of the screen, enter the requested details where indicated (address, name etc.) and then write your message in the box below. If you are already registered with us, enter your login information before writing your message.

I have forgotten my username/password. What do I do?

No problem! Just click forgot username if you don`t recall your username. Click forgot password if you are unsure of your password. We will send you an email with instructions on how to reset either or both.

Where can I find my messages?

Whether you`re a tutor or student, messages are located in your `my enquiries` page. Just log in, then click on `members area` and `my enquiries`. You will be able to read all the messages you have sent and received.

My selected tutor hasn`t replied to my message. What should I do?

Tutor Time connects students with qualified tutors, but we don`t dictate what students tutors must work with. The tutor you contacted may have a full schedule. Don`t let the lack of response discourage you - the perfect tutor for you is out there. We suggest messaging at least 6-7 tutors, and also checking each one`s response rate. This indicates how quickly the tutor is likely to be in responding.

Once you`ve corresponded with and identified a tutor, the tutor can choose to click an accept button on their profile page. Once they do, a button will appear enabling you to purchase their contact details.

How do I leave feedback?

Once you`ve purchased a tutor`s information, you may leave feedback on his or her profile. Log in, click the `members area` and then the `leave feedback` button on the left hand side. You will be asked to write a message, and rate the tutor from one to 5 stars.

I`m no longer in need of a tutor. Can I temporarily deactivate my account?

Yes. Once you do, a "inactive" note will be displayed on your profile and tutors will be unable to contact you. To temporarily deactivate your account, go to the members home page and click on `privacy`. You can then change your `profile status` from active to inactive. If you would like to re-activate your account, please follow the same procedure.

Commonly Asked Questions for tutors

How do I register as a tutor?

Creating a Tutor Map account is free and easy. Just click on the green register button located just under the `log in` button.

How much does Tutor Map charge tutors?

Our only charge is for is for any online tuition sessions which make use of our online whiteboard software. There`s no other fee or commission

I have forgotten my username/password. What do I do?

No problem! Just click forgot username if you don`t recall your username. Click forgot password if you are unsure of your password. We will send you an email with instructions on how to reset either or both.

More questions for tutors

Who may see my personal information?

Users may not view other users` documentation. Your profile displays only your first name, town of residence, and, for tutors, subjects, hourly rates, feedback and availability. Student details are only visible to a tutor after the student makes a purchase of that tutor`s contact details. Tutor documentation may be viewed by us in order to verify and evaluate your credentials.

Where can I find my messages?

Whether you`re a tutor or student, messages are located in your `my enquiries` page. Just log in, then click on `members area` and `my enquiries`. You will be able to read all the messages you have sent and received.

I messaged a student, but he or she hasn`t responded. What do I do next?

The student may have decided that you`re not the best choice - perhaps your rate is higher than they want to pay, or you live too far away. Uploading documentation such as qualifications and a form of ID can increases a tutor`s chances of obtaining students. Don`t give up! There are many Tutor Map students who could benefiting from your teaching expertise. You can also see which students have viewed your profile by viewing the "who`s found me" page within your account area. If you wish, you can follow up with them directly.

If I decide not to accept a student, will he or she still see my messages?

Yes, all messages will be sent to the student. By choosing `no`, you only prevent the student from purchasing your contact details. We do encourage our tutors to get additional information about a prospective student`s requirements before accepting them.

Do tutors need a CRB/DBS?

No, but letting students know you do will strengthen your profile and make it more appealing to prospective students and their parents.

How do I obtain a CRB/DBS certificate?

Because CRB/DBS certificates are only available through an employer, not all tutors can obtain one. Please note that this will not affect your profile or ability to tutor, though you must arrange for a parent or guardian to be present if you will be tutoring students under the age of 18.

Which CRB/DBS certificates does Tutor Map accept?

We accept English and Scottish Enhanced CRB/DBS certificates.

How do I upload documents?

You can upload relevant documentation such as your qualifications, ID and DBS by clicking on `members area` and `verification`. Documents must be legible!

How are my personal documents protected?

Tutor Map takes your privacy seriously. We are registered with the Information Commissioner`s Office. We encrypt all personal documents uploaded to our servers. They can only be viewed by our admin team. No documents can be viewed by students.

How do I add an article?

Uploading original articles can boost your profile! For topic ideas, check out our resources page. All items must be your original work and not copied from any other source. To upload your article, click on `members area` and `articles`. This area does not permit uploads of files or pictures, so you will need to copy and paste content.

Can I change my subjects and rates?

You can edit your subjects and rates in your members area by clicking on `my subjects`. You will see a pen and paper icon which will direct you to the page where subjects can be added or deleted and rates can be adjusted.

Can I temporarily deactivate my account?

Yes. Once you do, a "inactive" note will be displayed on your profile and students will be unable to contact you. To temporarily deactivate your account, go to the members home page and click on `privacy`. You can then change your `profile status` from active to inactive. When you`re ready to re-activate your account, please follow the same procedure.

We do not communicate with users on your behalf. Please contact users via their profile pages.

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